At Khao Lak Center, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and protection of your data when you use our services, visit our website, or interact with us in any way, including via WhatsApp Business. Please read this Privacy Policy carefully to understand how we handle your personal information.

1. Information We Collect

At Khao Lak Center, we collect and store the following information:

  • Email Addresses: We collect email addresses to facilitate communication with our customers, provide updates, and respond to inquiries.
  • WhatsApp Contact Information: When you contact us via WhatsApp Business, we may collect your phone number and any information you provide during the chat.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Email Addresses:
    • To send you important information about your reservations, orders, or inquiries.
    • To respond to your requests or questions.
    • To send promotional materials, newsletters, and updates, if you have opted to receive them.
  • WhatsApp Contact Information:
    • To respond to inquiries made through WhatsApp and provide customer support.
    • To send you confirmations, updates, or information related to your booking or inquiry.
    • For internal analysis of customer interactions to improve our services.

3. Data Sharing and Disclosure

We do not sell, rent, or share your email addresses or WhatsApp contact information with third parties, except as outlined below:

  • Service Providers: We may share your information with trusted service providers (such as email service providers or WhatsApp Business API providers) for the purpose of facilitating communication.
  • Legal Obligations: We may share your information when we believe it is necessary to comply with applicable laws, regulations, legal processes, or government requests.

4. WhatsApp Business Data Security

We take the security and confidentiality of your personal information seriously. When you communicate with us through WhatsApp Business, your messages are encrypted through WhatsApp’s end-to-end encryption. However, please note that we recommend avoiding sharing sensitive personal information (e.g., payment details, identification documents) via WhatsApp.

We use industry-standard security measures to protect all the data we handle, including information shared via WhatsApp.

5. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to improve your browsing experience and collect information on how you use our website. You can manage your cookie preferences through your browser settings.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request to access the personal information we hold about you.
  • Correction: You can request to correct inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, including any information shared through WhatsApp.
  • Opt-Out: You can opt-out of receiving promotional emails by following the instructions provided in those emails.

7. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

Khao Lak Center
Email: hello@khaolakcenter.com
WhatsApp: [Your WhatsApp Business Contact Number]

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any revised Privacy Policy on our website and, if the changes are significant, we will notify you by email or WhatsApp.

By continuing to use our services, including contacting us via WhatsApp, after such updates, you consent to the updated Privacy Policy.

Your privacy is important to us, and we are dedicated to safeguarding your personal information. Thank you for choosing Khao Lak Center.